EASTGARDENS MEDICAL CENTRE
Practice Policies
Clear policies ensure patient care, privacy, and services are managed responsibly and transparently.
Personalised Care
Accredited Practice
Trusted Expertise
Holistic Services
Telehealth
Telephone advice available only to regular patients when Doctor decides face-to-face consultation is unnecessary and clinically safe. Doctors will contact you within business hours of the day. Ring Medical centre to book appointment.
Care Outside Normal Operating Hours
Home visits are available by some of the doctors for regular patients of the practice whose conditions prevent them from attending the surgery. Please discuss directly with your doctor (Visits may not be bulk-billed) or ring after hour number on 137 425 to organize visit from National Home Doctor Services.
Follow-up Patient Test Results
Your doctor will advise when test results are expect to arrive at the practice under normal circumstances.
Ask your service provider when to expect results. Make follow-up appointment to discuss test results with your doctor.
Fees for Cancelled or Missed Appointments
We value your time and ours — cancellation fees don't apply, but please let us know in advance.
Home Visits
Home visits are done by some of the doctors to their long term patients and discuss with your doctor.
Home visits are available to our patients through “National Home Doctor Service” (Phone: 13SICK) during afterhours.
Communication Policy
Doctors may not answer calls unless it is an urgent medical matter. Doctor will return your call at later time convenient to doctor within the day. (Please inform the receptionist of contact details and reason of call)
Management of Personal Health Information
Your medical record is a confidential document.Information is only available to authorised members of staff who abide by Australian Privacy Principles.
Reminder System
Our practice is committed to preventive care & may issue you with reminder notices offering you preventative health services appropriate to your care. In addition to you may receive reminders from State/Federal reminder systems/ registers such as Immunisation Register, PAP register.
Translating Services
Doctors at the practice speak a variety of languages and can assist with diverse needs. Interpreter services are available upon request, though some may incur a fee payable by the patient.
Comments and Suggestions
Feedback from patients is highly valued. Concerns, suggestions, or inquiries can be shared with the healthcare team or reception staff.
Patients may also submit written feedback or use the suggestion box, as all input is taken seriously. For unresolved concerns, contact the NSW Healthcare Complaints Commission for additional support.
Electronic Communications (emails)
Emails used for administrative non urgent communication proposes only when agreed between Doctor and Patient. Respond to emails within a week depending on urgency of the matter. Do not use emails to reach doctors for urgent consultations as emails are not monitor 24/7. Obtain email by ringing medical centre.
Healthcare Complaint Commission Contact
The Healthcare Complaints Commission provides support for patients seeking to address unresolved healthcare concerns.
Open Hours
Mon-Fri: 9.00 am – 5.00 pm
Toll Free in NSW
1800-043-159
Phone
(02) 9219-7444
hccc@hccc.nsw.gov.au